Dear Editor:
I feel that I am speaking for a lot of Alltel customers. Since the merge with AT&T, the quality of service has gone downhill. The details of our service were never fully explained, it was never mentioned that our mobile-to-mobile would not continue if a customer was with Alltel and another with AT&T. We were then charged for minutes that should have been mobile-to-mobile. Neither company would take responsibility, so our bills were never credited and we are forced to pay bills that are higher than normal. How fair is this? A lot of people are on set incomes, it is not fair to them. And why do we have to dial 970 for local calls? Alltel and AT&T, I hope you take this into consideration. Thanks,
Ruth Davis
Dolores
Via e-mail
